Norman Dilthey
Founder of Koana Labs. Software engineer at heart.
I like digging into complex problems. I look at how a business really runs, where work gets stuck, and what AI can concretely change. Then I build the system and write the code myself.
I work best with engaged teams who know their processes better than anyone. That is how the project at Rheinbahn started, and it is still how I take on new work.
Selected work
Document AI at Rheinbahn Düsseldorf
Rheinbahn processes tens of thousands of school certificates and Deutschlandticket applications a year. I built the system that reads them: handwriting, stamps and forms go in, checked data comes out, and a clerk reviews it instead of typing it. In production since September 2026, a school certificate takes about 20 seconds instead of about five minutes. The next step is processing them fully automatically.
AI phone assistant
A voice agent that answers calls, captures new client requests and hands them over, so no call goes unanswered.
Learn moreWhat I can help with
Documents and forms
Certificates, applications, notices: read automatically, checked by people.
Recurring processes
Cancellations, data changes, returns: the work that eats hours every week.
Inbox triage
Sorting and pre-qualifying incoming email before anyone opens it.
Process analysis
Finding together where automation pays off, and saying honestly where it does not.
Talk to me directly
Show me your process. I will tell you honestly whether automation is worth it.